“We were surprised how lifelike Fortell's voice AI platform was and we are now integrating it into our LIHEAP program.”
Sara Brown
Executive Director, SCHRA
We Create Time
Fortell helps Community Action Agencies answer every call and simplify intake, so teams can focus on people, not paperwork.
Voice & Phone
SMS & Text
100+ Languages
Trusted by leading organizations
OlyCAP · Washington State
“Our team was spending their precious human hours doing things that were redundant… things that weren't necessarily requiring a human touch.”
Holly Morgan, OlyCAP
Read the full case studyAssociated Ministries · Pierce County, WA
“People just aren't available 9 to 5… this creates access.”
Valorie Crout, Associated Ministries
Read the full case studyByrd Barr Place · Seattle, WA
“It's giving our team back time so we can focus more on clients and our mission.”
Lisa Parker, Byrd Barr Place
Read the full case studyWhat We Do
AI for Community Programs
Voice, SMS, and web-based AI that helps teams serve more citizens with fewer barriers.
Consistent Eligibility Screening
Screen for eligibility accurately every time with agency-approved logic.
Reduced Call Volume
Decrease wait times and handle more inquiries without adding staff.
Document Collection
Collect documents with fewer errors through guided upload workflows.
Automated Reminders
Keep clients engaged with timely reminders and follow-up messages.
Improved Data Quality
Capture structured, consistent data ready for reporting and analysis.
Smart Routing
Route citizens to the correct agency automatically.
Staff Support
Keep staff in the loop with structured packets and clear handoffs.
Why Agencies Choose Fortell
Built for public service
Designed for complex rules, high demand, and equitable access.
Complex Program Support
Handles multi-step eligibility, seasonal rules, and conditional logic.
Low-Tech Friendly
Works for clients with limited internet or low digital literacy.
Secure & Controlled
Uses a controlled model instead of public generative AI.
Staff in the Loop
Keeps human oversight central to all decision-making.
Measurable Time Savings
Delivers real productivity gains for overburdened teams.
Higher Completion Rates
Reduces drop-off and improves application success.
Voices from the Field
Trusted by Community Action leaders
Grounded in long-term partnership with agencies and human service leaders across the country.
“Fortell represents an exciting opportunity for Community Action Agencies to leverage innovative technology in service of our mission. We are impressed by its capabilities and believe it can help agencies expand their capacity, enhance service delivery, and better support low-income families across North Carolina.”
Sharon Goodson
Executive Director, North Carolina Community Action
“Over the last year, Fortell AI has been a trusted partner to the Texas Community Action Network. What sets the Fortell team apart is their lived experience advancing the mission of Community Action, combined with a deep understanding of the challenges facing underserved communities—ensuring emerging technologies are accessible and beneficial to organizations working to reduce poverty and expand opportunity.”
Amanda Shelton
Executive Director, TACAA
“The most valuable technology creates capacity. We have seen Fortell AI help organizations increase productivity, strengthen collaboration, and focus their energy where it matters most—serving communities and creating meaningful change.”
Beck Moore
CEO, CAAP
Programs Supported
Currently serving agencies with these program types
Voice AI Analyzing...
“I'm struggling to pay my heating bills...”
Identified OpportunitiesLive Screening
Energy Assistance
Eligible • High Match
Housing Support
Eligible • Based on intake
Food Assistance
Referred • Follow-up required
Information shared across programs automatically
A Single Front Door
One conversation, multiple programs
Screen for multiple services at once—citizens never repeat themselves. Our voice AI identifies needs in real time.
- Screen for multiple services in one conversation
- Reuse information across programs
- Identify eligibility automatically
- Guide citizens through next steps
Built for Trust & Compliance
Government-grade security
Secure, encrypted, and controlled—answers based on agency-approved rules only.
Secure Servers
Enterprise-grade infrastructure with encryption at rest and in transit.
Encrypted Communication
All data transfers protected with industry-standard encryption.
Controlled Model
Consistent answers based on agency-approved rules, never generative.
No Training on Data
Resident data is never used for model training or shared externally.